Our services

Customer service

Our aim is to satisfy customers long term with our products. Therefore we attach great importance to a high-quality consultation and brilliant support service. Hence the cosultation of our experienced customer service team is available in three different languages: German, English and Turkish. If you have any questions regarding our products or your order you can contact our professional customer service. Use the contact form or send us an e-mail and we will take care of it immediately. For technical questions please contact us at [email protected] and for general information and enquiries at [email protected].

However, you can also contact us directly via live chat or call our service team at +49 209 97768140. Our team page will tell you who is available and what language skills they offer.

Air volume calculation

Since customer satisfaction is our focus we are always working on the best ways to support you in planning your ideas. With our handy ventilation configurator you can calculate your kitchen exhaust air system quickly and without obligation: Simply fill in the online form and our team will create an individual offer for you - GastroPlus24 provides this service free of charge.

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We are not only available for planning but also for realising your ideas. In cooperation with ALBIS Leasing PLC, GastroPlus24 provides various solutions for financing your catering equipment. When developing these models we emphasize transparency and full cost control on your part. In addition to a classic leasing model which allows stable rates and individual planning, we also offer a hire purchase.

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Customer satisfaction is our number one priority. If you are not completely satisfied or if problems occur we are always here to help you. Simply fill in the form on our website and we will deal with your complaint immediately. Alternatively, you can also contact us at [email protected].

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You can either pick up the order yourself or we can send it by a parcel service or forwarding agent. As a special service you can use our express shipping. Please note that the payment method "prepayment" cannot be selected for express shipping. If you have decided on a suitable shipping method we will keep you informed about the status of your order. Additionally, you can use online tracking to determine the exact location of your order. You can also contact us by phone for forwarding queries. We offer free shipping from an order value of 300 €. Please note that this might not apply for deliveries overseas.

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Certified Shop

Customer satisfaction is close to our heart. The Trusted Shops seal of approval is evidence of that. It confirms that GastroPlus24 meets the Trusted Shops quality criteria. Independent experts regularly check the compliance with the guidlines. Among others, this examination covers data security, costs and payment modalities, terms of delivery, returns handling as well as customer service. If you are still not satisfied with your order or our advice you are welcome to contact us at any time using our contact form. We always appreciate your feedback and look forward to improve your shopping experience.

> More information regarding the quality criteria

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